Refund policy
Refunds & Returns
If there's an issue with your order, we're here to help.
Quick Answers
Need A Quick Answer?
Return Request
Learn when returns are accepted.
Damaged Order
What to do if your order arrives damaged.
Refund Process
How refunds are reviewed and processed.
Contact Us
Need help? Reach out anytime
Information We Collect
How to Request a Return or Refund
Email us at orders@themiswakstick.com with your order number and reason for return
Receive Instructions
Once approved, you'll receive return instructions
Wait for Review
Our team will review your request (typically within 2 to 3 business days)
Ship It Back
Ship the item back to us using the provided instructions
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Non Returnable Items
Due to the nature of our products, we cannot accept returns on:
- Opened or used Miswak sticks
- Products damaged due to misuse
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Exchanges
If you'd like to exchange your product for a different variant, please initiate a return and place a new order for the desired item.
Return Shipping Costs
Damaged or Incorrect Items
We will cover return shipping costs
Change of Mind
Customer is responsible for return shipping costs
Damaged or Defective Items
Important: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For shipping enquiries, please contact us at:
orders@themiswakstick.com
