Shipping policy
Thank you for shopping with The Miswak Stick! Here's everything you need to know about our shipping process.
Processing Time
Orders are typically processed within 1 to 3 business days. During peak periods or promotional events, processing may take slightly longer. Due to tariffs, some orders may dispatch after 1-2 weeks. You will receive an email confirmation once your order has been dispatched.
Countries We Ship To
We currently ship to the following countries:
If your country is not listed, please contact us and we'll do our best to accommodate your order.
Shipping Methods and Delivery Times
Delivery times vary by destination and may be affected by customs processing.
Note: Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen circumstances.
Shipping Costs
Free shipping on all orders over $15! For orders under $15, shipping costs are calculated at checkout based on your location and order weight.
Order Tracking
Once your order ships, you will receive an email with tracking information. Please allow 24 to 48 hours for tracking to update after receiving your shipping confirmation.
Customs, Duties, and Taxes
Important for International Orders: Customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for more information.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at orders@themiswakstick.com. We will work with our shipping partners to locate your order. If the package cannot be found, we will arrange a replacement or refund.
Address Accuracy
Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes after dispatch may incur additional fees.
Subscription Orders
For our Miswak Stick Family Subscription, orders ship automatically based on your selected frequency. You can manage, pause, or cancel your subscription at any time through your account or by contacting us.