Refund policy
At The Miswak Stick, we want you to be completely satisfied with your purchase. If, for any reason, you're not happy, we offer a straightforward return and refund policy.
Return Window
You have 14 days from the date of delivery to initiate a return or refund request.
Eligibility for Returns
To be eligible for a return, your item must be:
• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)
Non Returnable Items
Due to the nature of our products, we cannot accept returns on:
• Opened or used Miswak sticks
• Products damaged due to misuse
How to Request a Return or Refund
Wait for Review
Our team will review your request (typically
within 2 to 3 business days)
Receive Instructions
Once approved, you'll receive return instructions
Ship It Back
Ship the item back to us using the
provided instructions
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Return Shipping Costs
Damaged or Defective Items
Important: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
If you'd like to exchange your product for a different variant, please initiate a return and place a new order for the desired item.
Contact Us
For any questions about returns or refunds, please contact us at: orders@themiswakstick.com